At Southwest Strings, we value your satisfaction and want you to be completely content with your purchase. Our 30/365 return policy is designed to offer you peace of mind. We allow returns or exchanges for any reason within 30 days. We guarantee against manufacturer defects up to 365 days after purchase. To ensure a smooth and hassle-free process, choose from two request options, online or over the phone.
Make a request online:
To initiate a return or exchange online, complete the form below. One of our customer service representatives will review/reply to your request within 2 business days. You will either receive an RA# (Return Number) with instructions on how to proceed, or a request for more information.
Make a request over the phone:
Call our Customer Service Department at 1-800-528-3430. You will be issued an RA# (Return Number) for any returns or exchanges you want to make.
